Privacy

Privacy policy.

Effective date: October 5, 2026

Palmera Cleaning Group LLC, operating as Palmera Cleaning, collects information needed to provide cleaning services, operate this website and understand how customers find us.

Information we collect

When you request or book a cleaning, we may collect your name, email address, phone number, service address, unit information, requested service, home details, scheduling preferences, access instructions and notes. We may also collect referral source, campaign parameters, landing page, browser attribution identifiers and website interaction events.

How we use information

We use information to prepare estimates, confirm and coordinate appointments, communicate about service, manage recurring visits, process post-service payments, provide receipts, resolve issues, maintain business records, improve the website and measure marketing performance.

Payments

Card details entered during booking are handled securely by Stripe. Palmera does not store your full card number or security code. We may store Stripe customer, setup-intent, payment-method and payment-intent identifiers, payment status and related transaction records so we can charge the agreed amount after a completed cleaning, manage recurring service and resolve payment issues.

Service providers

We use service providers for website hosting, data storage, communications, payments, address lookup and analytics, including Vercel, Supabase, Resend, Stripe, Geoapify and Google Analytics. These providers may process information as needed to provide their services to Palmera and are subject to their own privacy and security practices.

Analytics and attribution

When analytics is enabled, we may use cookies or similar browser identifiers to measure page visits, quote activity, booking activity and completed transaction value. We do not intentionally send customer names, email addresses, phone numbers, full street addresses or payment-card details to Google Analytics.

How long we keep information

We retain booking, payment, service and communication records for as long as reasonably necessary to operate the business, provide recurring service, resolve disputes, meet accounting or legal obligations and maintain appropriate business records. Marketing-attribution data may be retained with the booking it relates to.

Your choices

You may contact Palmera to ask questions about personal information associated with your customer record or request correction or deletion where appropriate. Some records may need to be retained for payment, tax, fraud-prevention, contractual or other legitimate business purposes.

Please do not submit passwords, full payment-card details, alarm passwords or other highly sensitive information in free-text notes. Payment information should be entered only in the secure Stripe card fields provided during booking.

Contact

For privacy questions or requests, email hello@palmeracleaningcompany.com.

Updates to this policy

We may update this policy as Palmera's services, systems and legal obligations evolve. When we make a material update, we will revise the effective date shown above.